Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH, one of the world's leading building materials groups. This merger marks a significant step in strengthening Australia's civil infrastructure supply chain, bringing together two of the most recognised names in precast and civil concrete manufacturing. With the backing of CRH's global expertise and resources, we continue to invest in quality, safety, innovation and our people.
We're looking for a Customer Service Coordinator to join our Civilmart Corio Pipes team full time, supporting our Sales and Service Excellence functions. Whether you're an experienced customer service professional or someone early in your career looking to develop, this role offers strong support, training, and long-term growth opportunities.
What You'll Be Doing
You'll be the central point of contact for our customers, ensuring they receive accurate information, timely updates, and exceptional service from quotation through to delivery. Working closely with Sales, Production, and Despatch, you'll help keep projects moving and customers informed.
Key responsibilities include:
* Managing customer enquiries and orders via phone, email, and in person.
* Preparing and following up on quotes to support timely conversion.
* Coordinating with Transport and Despatch to ensure on-time delivery.
* Partnering with Sales Representatives on project timelines and requirements.
* Maintaining accurate customer records in internal systems.
* Resolving customer issues with a focus on positive outcomes.
* Purchasing and managing stock levels of resale products.
* Identifying opportunities to improve customer service and logistics processes.
* Upholding Civilmart's commitment to safety, teamwork, and service excellence.
What you'll bring
We welcome applicants with a range of experience levels. You may be:
* An experienced customer service professional from the building, construction, or manufacturing sector, or
* A motivated junior with strong communication skills and a desire to learn the industry.
To succeed in the role, you'll need:
* Strong communication and problem-solving skills.
* High attention to detail and the ability to manage multiple priorities.
* Confidence using Microsoft Office; experience with ERP/CRM systems is an advantage.
* A current driver's licence.
If you're newer to the industry, we'll provide full training and ongoing support.
Why Join Civilmart?
* A national business with a strong local presence and a supportive team environment.
* On-the-job training and opportunities to build your skills.
* Long-term career pathways through our host employer, CRH.
* A stable, full-time role in a reputable and growing organisation.
* A culture built on safety, teamwork, and reliability.
This is an excellent opportunity for someone seeking a secure role with genuine development prospects in the civil construction industry.