Experience the thrill of working in a fast-paced hotel environment as a Guest Service Agent.
We are seeking a highly motivated and friendly individual to play a pivotal role in delivering exceptional customer service and creating memorable experiences for our valued guests.
About the Role:
* Key Responsibilities:
o Deliver world-class hospitality by ensuring every guest feels welcome and supported from check-in to check-out
o Maintain effective communication with guests and colleagues to ensure cohesive collaboration
o Conquer challenges alongside guests, transforming dilemmas into success stories
o Promote hotel amenities and services by having a deep understanding of products and offerings
o Be the local expert, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
o Display proficiency in accurately handling reservations and managing guest accounts
* Requirements and Qualifications:
o Previous experience in hotel front desk operations is a valuable asset
o Innovative approach to exceeding customer service expectations
o Skilled at collaborating within teams, as well as working independently
o Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills
o Proficiency in both written and verbal communication
o Availability to work a variety of shifts including nights, overnights, weekends, and public holidays as required
About Us:
We welcome you as you are and help you grow and learn, so that work brings purpose to your life. We are an inclusive company, building diverse teams across the globe.