Full-Time | Hospitality Tech | Growing Start-Up
Join the Food Tech Revolution at EatClub
EatClub is one of Australia's fastest growing tech companies backed by iconic chef Marco Pierre White and trusted by thousands of restaurants across Australia and the UK.
Our mission is simple:Help restaurants fill empty tables.
Help diners discover last-minute dining deals.
Help the hospitality industry thrive.
With more than 2 million diners on the app and rapid global expansion, we are building something special and exceptional customer support sits at the heart of it.
We don't just answer questions.
We build genuine connections, create memorable experiences, and make our users feel part of our journey.
If you are a hands-on leader who loves coaching, culture building and delivering standout customer service, this role is for you.
The Role
We are looking for a Customer Service Manager to lead and elevate our global support function.
You will manage a remote team across the Philippines and Nigeria while supporting our AU and UK markets during peak dining times.
This is a dynamic, hands-on leadership role where you will guide daily operations, mentor the team, set communication standards and ensure our users receive exceptional service every time.
Evening and weekend responsiveness is required due to peak dining hours.
This role suits someone who thrives in a fast paced environment.
What You Will Be Doing
1. Lead and Inspire the Team
Build strong relationships with offshore support teams
Lead by example with high quality communication and customer care
Foster a positive, supportive team environment
Keep the team connected and engaged through regular check-ins and activities
2. Own Daily Customer Operations
Manage support queues across email, chat and phone
Monitor response times during peak AU and UK hours
Handle escalations and ensure timely resolutions
Adjust shifts to maintain solid service coverage
3. Coaching, Training and Growth
Run regular one-to-ones and expectation setting sessions
Support training on communication, product knowledge and processes
Identify team members ready for new responsibilities
4. Improve Processes and Quality
Identify recurring issues and recommend improvements
Work with the Support Operations Manager to refine workflows
Ensure processes are followed and kept up to date
Uphold a consistent tone across all markets
Coach the team on clarity, empathy, structure and professionalism
What We Are Looking For
Experience as a Customer Service Manager, Team Leader or Supervisor
Strong communication skills and ability to coach and inspire
Hands-on leadership style and willingness to lead from the front
Experience guiding remote teams
Availability to work evenings and weekends when required
Extra points if you have
Experience managing offshore teams
Hospitality, marketplace or food tech background
Familiarity with CRMs and support tools
Why You Will Love EatClub
Join a fast growing Australian start-up expanding across the UK and AU
Recently raised 18.2 million in funding
Real career progression and leadership growth opportunities
Work with a supportive, collaborative leadership team
Staff discounts and dining vouchers to enjoy through EatClub
Your work has immediate impact in a fun, energetic environment
Ready to Apply?
If you are passionate about leading great teams and delivering outstanding customer experiences, we would love to hear from you.
Apply now and help us shape the future of hospitality.
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