OverviewAs the Transport Execution Coordinator, you will be responsible for coordinating all bulky deliveries to both customers and stores, with end-to-end visibility of all last-mile activities.
This role will have ownership of monitoring the movement of all bulky items, logistics and customer service activities such as responding to inquiries, supporting delivery personnel, handling complaints, all in a prompt, courteous and efficient manner.Key ResponsibilitiesParticipating in the implementation of Standard Operating Procedures (SOPs), ensuring a clean and secure operating environment.Supporting carrier management through upskilling, KPI compliance and preparing reporting (end of day / weekly / monthly).
Coordinating with stores, customer service team and carrier to provide timely resolutions to customer service related matters.Following up on orders and promptly notifying customers of any delay or issue related to their order.Liaising with warehouse team to rectify inventory/shipment errors.Maintaining strong relationships with the Customer Service team by responding to all customer requests in a courteous and efficient manner.Qualifications2+ years of logistics experience desirableRetail & E-Commerce experience desirableGeneral knowledge of software to include Microsoft Office Suite, warehouse software (i.e. Oracle, SAP, AS400) and other logistics related softwareMust be available to work Tuesday to Saturday, 6am to 2pmAdditional InformationIf you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
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📌 Transport Execution Coordinator
🏢 JB Hi-Fi
📍 Melbourne