Overview
We are looking for a Client and Community Advisor for our St Pauls Aged Care, Home Care and Retirement Living service based in Caboolture, Qld. Employment Type: Permanent Part Time (4 days per week | 61 hours Fortnight)
Who We Are: Lutheran Services has been helping Queenslanders live better since 1935. We're a not-for-profit provider of a wide range of human services, care and supported accommodation. Inspired by our Lutheran Identity, it's our mission to make a positive difference to people's lives. At Lutheran Services we are people caring for people - where everyone feels welcome. We help older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship. We want to become Queensland's most loved aged care and community services provider.
About The Role:
We understand how daunting the Aged Care process may seem. That's why at Lutheran Services, we have dedicated Client and Community Advisors who guide our potential residents, clients and referrers every step of the way. This is no ordinary sales and marketing role.
Responsibilities:
* Sales – Yes, sales is an important part of this role but it's not a cut-throat sales role. You will play a key role in maintaining service occupancy across Aged Care, Home Care and Retirement Living, focusing on solution selling to help people find the right service for them.
* Advising – Ensure that all clients, residents and their families have an exceptional sales and onboarding experience. Act as the guide helping people navigate the complexities of aged services, answering questions and guiding them step by step, including tours, paperwork, finance questions and explaining anything that might be confusing.
* Community Marketing and Engagement – Generate leads by building strong, positive relationships with the local community, referral partners, local congregations, existing clients and prospects so Lutheran Services is known, respected and valued as a service provider of choice in the communities we serve.
About You:
* We are looking for a proven talent in community marketing, customer engagement, services and sales — who has the best interests of potential residents, clients and referrers at the heart of all they do.
* You could be a marketing professional looking for a meaningful next step, an Aged Care/ Retirement Living employee looking to diversify their customer-centric talents, or a sales expert ready to sink your teeth into something hands-on!
* You don't need to know all about aged care services, contracts and regulation — but you must be willing to become an aged care expert with us.
* You will also need to have attention to detail, be a self-starter, be able to nurture and track leads and manage paperwork professionally.
* Tertiary qualifications in Business, Sales and Marketing, Social Services or a related field (highly regarded but not essential).
Here's What We Can Offer You:
Our goal? To do things even better. We want to become Queensland's most loved aged care and community services provider. We're on our way thanks to our amazing team who love what they do and do everything with a smile. That's why we're committed to not just welcoming the right people to our team but nurturing and rewarding their individual and unique talent and expertise. So that you can do what you love and love what you do.
A competitive salary and access to $15,900 pa in salary packaging options and many staff discounts is just the beginning. As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.
APPLY NOW! Please attach your resume, complete the application form and the questions below. For a copy of the position description please Click Here
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