Job Title
Award-winning opportunity for experienced engineers seeking to make a significant impact in the minerals processing industry. As a Regional Technical Support Engineer, you will play a pivotal role in driving business growth and customer satisfaction across APAC.
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About the Role
This is an exceptional chance to join our team of dedicated professionals who are passionate about delivering industry-leading products and services. Your primary responsibilities will include:
1. Providing technical guidance and support to customers/regions worldwide to resolve complaints and increase satisfaction.
2. Troubleshooting issues, performing Root Cause Analysis (RCA), coordinating field testing, and proposing technical solutions for upgrades, repairs, and reconditioning.
3. Analyzing production processes and monitoring field data to identify wear on equipment components and suggesting efficiency and optimization improvements.
4. Handling Customer Non-Conformities (NCs) from the point of machine handover to the customer.
5. Coordinating, organizing, and analyzing technical customer queries to provide optimal solutions.
6. Building strong relationships with key and potential customers to meet their expectations.
7. Supporting sales teams by getting involved early in new business opportunities to deliver industry-leading products.
8. Monitoring the performance of delivered equipment through site visits and end-user engagement to ensure best-in-class performance and support.
9. Taking pre-emptive and remedial action when issues arise.
10. Monitoring competitor activities.
11. Participating actively in industry events and working groups.
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Requirements
To succeed in this challenging and rewarding role, you must possess:
* An engineering degree – mechanical or electrical.
* A minimum of 5 years' experience with minerals processing equipment or equivalent.
* The ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents.
* Proficiency in responding to inquiries or complaints from customers, regulatory agencies, or business community members.
* The ability to work in a moderate office environment with regular site travel.
* Intermediate to advanced proficiency in Microsoft Office Suite and SAP.
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Benefits
We offer a dynamic and supportive work environment that fosters professional growth and development. Our comprehensive benefits package includes:
* A competitive salary and bonus structure.
* A generous benefits package, including health insurance, retirement savings plan, and paid time off.
* Ongoing training and professional development opportunities.
* A recognition and reward program that acknowledges individual and team achievements.
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Why Choose Us?
We are a world-leading engineering business committed to making mining operations smarter, more efficient, and sustainable. Our mission is to power a low-carbon future, and we invite you to join us on this exciting journey.