What success looks like in this role:
The Domestic Regional Technical Officer will be required to:
- Provide technical support domestically including travel; some international travel opportunities may be required.
- Install and support client's IT, Network and Communications systems.
- Review and maintain installation documentation of various ICT systems.
- Provide general technical work and advice.
- Perform additional duties as required in relation to ICT technical installations and support.
- Possess the ability to work under limited supervision individually or in a team environment.
- Engage with a variety of stakeholders at all levels.
- Demonstrate a strong willingness to learn and showcase sound lateral thinking to investigate and solve undocumented problems.
- Create and update Standard Operating Procedures.
- Experience with desktop support, server support, hardware, network and software installation and troubleshooting.
- Software and Hardware diagnostic skills across desktop, server, and communications environments.
You will be successful in this role if you have:
Skills and Experience:
Essential:
- Formal qualifications or relevant industry experience in any of the following:
- Complex ICT Systems.
- Desktop – capable of install/support of end-user compute software and hardware.
- Printers – capable of installation and troubleshooting hardware and software.
- UPS – understanding of Uninterruptible Power Supply function and installation/maintenance.
- Physical Network and Server infrastructure – base understanding and operability of network and server devices and distribution cabling.
- Ability to travel domestically for both scheduled and unscheduled site visits.
- Proven experience in a Technical support environment performing fault investigation, triaging, and resolution.
- Ability to evaluate hardware prior to introduction against defined criteria and identify risks/concerns.
Desirable:
- Logical Network – working knowledge of network routing and switching, including core concepts such as DHCP, subnetting, VLANs – or the ability to acquire.
- Open Cabling Registration with Optical, Coaxial and Structured Cabling endorsements.
- Senior First Aid.
- White Card, Enter and work in confined spaces, Work safely at heights, asbestos awareness.
- Knowledge of government physical & electronic security requirements and processes.
- Understanding of client's technical ICT operational environment.
- Experience with supporting physical and virtual environments (Desktop and Servers).
- Experience with Active Directory (users, mailbox management).
Mandatory Requirements:
- Must be an Australian Citizen.
- This role requires a mandatory NV2 security clearance. Please ensure that you possess this clearance before applying.
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