What success looks like in this role:
The Domestic Regional Technical Officer will be required to:
* Provide technical support domestically including travel; some international travel opportunities may be required.
* Install and support client's IT, Network and Communications systems.
* Review and maintain installation documentation of various ICT systems.
* Provide general technical work and advice.
* Perform additional duties as required in relation to ICT technical installations and support.
* Possess the ability to work under limited supervision individually or in a team environment.
* Engage with a variety of stakeholders at all levels.
* Demonstrate a strong willingness to learn and showcase sound lateral thinking to investigate and solve undocumented problems.
* Create and update Standard Operating Procedures.
* Experience with desktop support, server support, hardware, network and software installation and troubleshooting.
* Software and Hardware diagnostic skills across desktop, server, and communications environments.
You will be successful in this role if you have:
Skills and Experience:
Essential:
* Formal qualifications or relevant industry experience in any of the following:
o Complex ICT Systems.
o Desktop – capable of install/support of end-user compute software and hardware.
o Printers – capable of installation and troubleshooting hardware and software.
o UPS – understanding of Uninterruptible Power Supply function and installation/maintenance.
o Physical Network and Server infrastructure – base understanding and operability of network and server devices and distribution cabling.
* Ability to travel domestically for both scheduled and unscheduled site visits.
* Proven experience in a Technical support environment performing fault investigation, triaging, and resolution.
* Ability to evaluate hardware prior to introduction against defined criteria and identify risks/concerns.
Desirable:
* Logical Network – working knowledge of network routing and switching, including core concepts such as DHCP, subnetting, VLANs – or the ability to acquire.
* Open Cabling Registration with Optical, Coaxial and Structured Cabling endorsements.
* Senior First Aid.
* White Card, Enter and work in confined spaces, Work safely at heights, asbestos awareness.
* Knowledge of government physical & electronic security requirements and processes.
* Understanding of client's technical ICT operational environment.
* Experience with supporting physical and virtual environments (Desktop and Servers).
* Experience with Active Directory (users, mailbox management).
Mandatory Requirements:
* Must be an Australian Citizen.
* This role requires a mandatory NV2 security clearance. Please ensure that you possess this clearance before applying.
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