This Retail Leadership opportunity plays a key role in working with their Retail Brand Manager to take full responsibility to drive our brands (Sportscraft & JAG) performance across multiple concession pads in Myer. You will do this through the key areas of sales, people management, visual merchandising/brand presentation, rostering and labour management and customer experience.
As a Concession Manager you will act as a brand ambassador for all our brands, uniting and inspiring your team to provide exceptional and personalised customer service.
Key Responsibilities
- Driving sales and rankings across all brands and pads, constantly monitoring, tracking and responding
- Personally drive sales and deliver exceptional customer service to lead by example
- Work collaboratively with your team to ensure KPI’s and sales targets are met
- Commercial awareness of customer profile, product lines and competitor activity
- Use available data and reports to identify key insights and make informed decisions for the business and the customer
- Establish solid working relationship and regular communication with Myer store and floor management teams
- Work collaboratively with other concessions to ensure the best customer experience
- Influence Myer store, floor and operations management relationships to ensure brands are prioritised and well respected by the entire Myer business
- Leadership and team management
- Lead the team to deliver store operations excellence through effective stock management and loss prevention activities
- Attract, engage and retain talent, building team capability and strong succession planning for the success of your store and the Group
- Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing
- Driving a performance culture through inspiring leadership
- Coaching and developing team members through consistent performance conversations
- Role model APG & Co values to create and consistently build a team experience that encourages learning, ownership and shared success
- Deliver exceptional customer experience through on brand teams & product knowledge
- Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experience
- Maintain an up to date level of product knowledge ensuring you share your passion and insights with your customers and your team
- Manage team grooming standards to brand expectations
- Understand the brand and business strategy and communicate to the team their part to play in delivering
- Prompt resolution on any customer queries and complaints
- Ensure all pads are presented and merchandised in line with each brands standard
- Pads and product to be merchandised and styled according to brand guidelines and VM direction
- Aware of top sellers and manage stock levels
- Ensure promotional and tactical merchandising and ticketing is completed as per directives and on time for all brands
- Operations, planning and administration
- Build and maintain an effective store roster, ensuring the roster is compliant and balances the needs of the customer and team
- Ensure all business communication is acted upon on time and effectively shared with the team
- Delivery of new business initiatives in a positive and efficient manner
- Stock control and management
- Loss prevention / theft awareness
- Compliance with APG & Co and Myer policies, procedures and processes
You
- Previous management experience within a retail environment
- Demonstrates a passion for fashion and retail with a professional personal presentation
- Experience in driving store performance and the achievement of sales targets and KPI’s
- Ability to coach and provide feedback to build individual and team capability
- Stock management - Replenishing stock/visual merchandising
- Ability to build and maintain customer relationships by delivering exceptional customer service
- Experience managing the performance, productivity, training and development of a team
- Ability to manage budgets, interpreting financial reports and generating efficient rosters
- Strong leadership skills in delivering an exceptional customer and team experience
- Building strong relationships with stakeholders
- Be representative of the brand, holding a professional stance and high emotional intelligence
- Initiative with the ability to motivate and adapt to changing business requirements
- Commercially focused
- Exceptional service, selling and communication skills
What We Offer
- 50% discount for you and your family on all brands
- A competitive remuneration package and generous clothing allowance
- Excellent career progression opportunities across the APG & Co group within all of our iconic brands
- We invest in leadership development programs to enable our leaders to inspire their teams and lead our strategy
- Employee Assistance Program for you and your family
- Paid Parental Leave
- Recognition and Service awards
- Employee Referral Program
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📌 Sportscraft & JAG - Concession Manager - MYER Carindale
🏢 Ngare Employment Solutions
📍 Australia