Job Overview
We are seeking a highly skilled Senior Engineering Solutions Specialist to join our team. In this role, you will be responsible for providing expert-level technical support and guidance to customers.
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Key Responsibilities
* Oversee complex engineering cases and facilitate software needs for critical account customers.
* Collaborate with the engineering escalation team to troubleshoot bugs and resolve issues.
* Onboard premium services customers and provide remote or on-site support.
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Requirements
To be successful in this role, you must have:
* A bachelor's degree in Mechanical, Electrical, Computer Science, or equivalent engineering discipline.
* 10+ years of relevant experience in enterprise networking areas, including modern network design, WAN/Data Center design, wireless solutions, and security solutions.
* Excellent written and verbal communication skills, as well as the ability to communicate effectively with internal teams.
* A willingness to acquire new skill sets and adapt to changing technologies.
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What We Offer
As a member of our team, you can expect:
* Opportunities for professional growth and development.
* A dynamic and collaborative work environment.
* The chance to work with a highly respected and experienced team.