We are a hospitality (motels) and property rental organisation, managing short and long term accommodation. This a flexible role where some hours can be worked from home. There may be some regional travel required.
We are seeking a highly organised and detail-oriented Administration Assistant to join our friendly and professional team. This role is ideal for someone who enjoys working in a dynamic yet also structured environment, is confident with maintaining accurate financial records. the perfect candidate thrives on delivering outstanding customer service.
Key Responsibilities:
* Reception duties and communicating with guests directly and via phone, email, social media and online booking platforms. Respond to email enquiries in a prompt and professional manner
* Communicate effectively with Operations Manager and the MD
* Manage staff onboarding, including preparation of documentation and payroll timesheets. (software - deputy)
* Manage group bookings, rooming lists and catering requirements, communicate with tour guides and organisations, be familiar with service agreements.
* Process and manage accounts receivable and payable efficiently and promptly with an understanding of accounting principles.
* Document preparation including procedures and policies, guest compendiums, restaurant menus etc.
* Confidently use online booking management systems, online graphic design tools, accounting software and be proficient with Microsoft Office 365 suite.
* Scan, file, and maintain confidential records accurately
* Maintain (weekly, monthly, annual) accommodation financial performance and operational efficiency records.
What We’re Looking For:
* Strong numeracy literacy and comfort working with financial data
* Logical, analytical mindset with excellent attention to detail
* Professional presentation with a warm and team-oriented attitude
* Eagerness to learn new systems and business procedures
* Excellent written and verbal communication skills
* A “can-do” attitude and ability to work independently
* Previous experience running a small business is highly regarded but not essential.
Additional Information
* Strong hospitality Industry knowledge required.
* Prior experience with Xero and Dext is required
* Hospitality PMS ( Primary management system) knowledge required
* This position description is not limited to the duties listed; flexibility and initiative are key as this is a hybrid role.
If you’re a confident and capable individual looking for a rewarding administrative role in a flexible, supportive environment, we’d love to hear from you.