Your new role as the Product Support Advisor will report into the Product Support Supervisor in a permanent FIFO position.
About PSG
PSG is a FIFO service department in Welshpool, supporting WA with skilled maintenance personnel. We handle warranty support, shutdowns, and labour hire roles, equipped with service vehicles and tools.
Location: McPhee site
Roster: 8 days on, 6 days off, 12.5hr shifts (inclusive of 30mins break) OR 2 weeks on, 1 week off, 12.5hrs (Inclusive of 30mins meal break)
What you'll do:
* Carry out diagnostics, repairs, and maintenance on customer Caterpillar equipment.
* Maximise operation and product reliability, while also conducting regular equipment inspections.
* Lead by example through actions, behaviour and decision making, including compliance with WesTrac's procedures, safe working practices and life-saving rules.
Skills & Experience:
* Australian recognised Mechanical Trade Certificate.
* Proven post trade experience with CAT equipment.
* Proficiency with troubleshooting and fleet performance reviews.
* Extensive Traditional Caterpillar Fleet experience is essential.
* Ability to identify and suggest opportunities to increase fleet availability, as well as lower operational costs are positive indicators of success for this role.
* Excellent customer service skills with the ability to build and maintain successful working relationships.
* The ability to work successfully within a team and autonomously.
* HR-Licence.
Our Benefits inclusive of but not limited to:
* Financial Benefits: Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness: Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career: Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute.
* Recommend & Spend: Opportunity to receive a referral bonus up to $5000 for applicable roles.
* Additional Perks: Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.
#J-18808-Ljbffr