Permanent Full Time Opportunity Hybrid Working Environment Bonus Flexi Days (up to 5 days extra leave) Brisbane location with great WFH flexibility Are you an experienced IT professional with a strong technical foundation and a passion for delivering high-performing enterprise services? We’re seeking a technically driven Service Delivery Manager to lead and optimise service operations across our critical corporate platforms—including People & Culture, Legal, Finance, Risk, and Corporate Services. In this role, you’ll act as the key interface between technical delivery teams, strategic vendors, and internal platform owners—ensuring seamless integration, operational stability, and ongoing optimisation of IT services in a complex, multi-vendor environment. You’ll bring deep service management expertise, technical acumen, and a continuous improvement mindset to strengthen our service delivery maturity. What you’ll do Own the end-to-end service delivery and operational performance across corporate platforms and applications such as Oracle Fusion, Pentaho, Fivetran and Amazon Redshift Provide technical oversight in managing incidents, change, and problem management processes across service providers with a specific focus on data integrations and cloud-based data platforms Drive adherence to SIAM and ITIL-based frameworks, ensuring governance, compliance, and continuous improvement Collaborate with delivery teams, vendors, and platform owners to manage service transitions and releases Analyse platform performance data to identify operational risks, recurring issues, and opportunities for automation or efficiency gains Lead service reviews, SLA performance tracking, and contract governance with service partners Influence and guide service design decisions to ensure alignment with enterprise architecture and security standards What you’ll bring Minimum 3 years in a technical service delivery, infrastructure operations, or platform support role Experience supporting Oracle Fusion ERP would be well regarded Strong technical background in enterprise platforms with a proven track record of managing data movement and integration tools Deep understanding of service management practices (ITIL, SIAM) and enterprise support models Experience managing complex vendor relationships and multi-tier support models Exposure to Agile delivery and DevOps practices within a service management context Strong analytical, incident response and crisis management capabilities Excellent communication and stakeholder engagement skills, with the ability to translate technical issues into business impact ITIL v4 or SIAM certification is highly desirable What we can offer you Variety of flexible work arrangements and leave options Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave Generous discounts on insurance products Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths Invest in your brighter future with ongoing study support and career development programs About Suncorp Group We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey. At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact recruitment@suncorp.com.au for a confidential conversation.