About Us:
The South Australian College of English (SACE) is one of Australia's longest-running and most respected English language colleges. With more than three decades of experience, SACE has built a proud tradition of excellence in language education and continues to be a leader in helping students from around the world achieve their goals.
Accredited by the National ELT Accreditation Scheme (NEAS), SACE upholds the highest global standards in English teaching. It is also a recognised Teacher Training Centre, meaning that not only do students learn from the best, but many English teachers also come here to be trained and mentored, proof of SACE's reputation as a centre of excellence.
The position will have the following job duties & responsibilities:
Responsibilities:
Reception / Front desk handling:
* Act as the first point of contact for students and visitors.
* Handle incoming calls, emails, and walk-in inquiries in a professional manner.
* Manage front office operations including visitor registration, appointments, and student queries.
* Maintain records of student attendance, appointments, and general inquiries
* Ensure reception area is neat & tidy at all times
Student Enrolments, support & administration:
* Processing new student enrolments
* Provide guidance to prospective and current students on academic programs, admission requirements, and career pathways.
* Assessing new enrolments > GTE, SOP, accompanying documents
* Confirm, advise, follow up student details with overseas and onshore agents / student recruitment companies
* Issuing Offer Letter > CoE, Invoice to agents / students
* Processing payments & missing information from agents / students
* Updating records in FileMaker (Student management system) & PRISMS
* Process deferrals > postponements > enrolment cancellations etc.
* Processing OHSC cover for students where required
* Organizing & managing homestays for students
* Managing Homestay providers database and relationships
* Class allocations for new students & receiving and inducting students on their first day
* Monitoring student attendance with coordination with teaching staff & DOS
* Carry out tasks assigned time to time by management & DOS
* Create, update & maintain all documentation from time to time (Procedure manuals, process documents etc.)
Agent engagement & marketing:
* Maintain close relations with assigned agents
* Sending promotional flyers, information and fee structure from time to time
* Keeping agents updated on new offers & changes to fee structure if any
* Close monitoring of agents performance > reaching out to them to follow up enrollments
* Correspondence with onshore & overseas agents on ongoing issues
Skills and Competencies:
* Strong communication and interpersonal skills.
* Customer service orientation with a student-first approach.
* Ability to handle sensitive and confidential information.
* Organizational and multitasking skills.
* Proficiency in MS Office (Word, Excel, PowerPoint) and student management system like FileMaker.
* Problem-solving ability and cultural sensitivity (especially when working with international students)
Qualifications:
* Preferably Bachelor's degree in Education, Psychology, Business Administration, or related field.
* Prior experience in student counselling, admissions, or customer service (preferred).
* Fluency in English (additional languages are an advantage(Chinese, Korea etc.).