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Partner - cx (omnia)

Sydney
The Onset
Posted: 4 February
Offer description

Job Description


With embedded design, engineering, and product capability, this consultancy tackles complex, high-value transformation work across energy, retail, healthcare, BFSI, and the public sector. You'll join an established transformation and leadership team delivering impactful work that builds long-term client partnerships.

This is a senior, client-facing role where you'll lead sales strategy and steer delivery from insight to execution. You'll directly influence the firm's go-to-market approach and expand your leadership profile within a broader portfolio environment.

Key opportunities include:

* Winning mid-market accounts

* Overseeing CX and digital transformation programs ($250k–$1.5M)

* Originating and closing new consulting engagements while mentoring others to do the same

* Owning strategic accounts, crafting pursuit strategies, and negotiating commercial terms

* Collaborating with platform, data, and product teams to deliver end-to-end solutions

* Elevating market presence via thought leadership and C-suite advocacy

What you'll need:

* A strong background in customer or digital transformation consulting

* Proven ability to lead and close complex, multi-capability transformation deals

* Executive presence and credibility

* A seller–doer mindset with confidence post-sale to steer delivery

* Leadership qualities that bring structure, energy, and commercial rigour

About the company: A digital consultancy focused on customer experience transformation, spanning service design, mobile engineering, and platform development. Acquired in 2024 by a private equity portfolio of complementary digital firms across AI, analytics, tech delivery, and talent — unlocking unique opportunities to partner across the group and win strategic deals.

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