This is a fixed term contract for 6 months maternity cover.
Key responsibilities
* The duties initially assigned include, but are not limited to:
* Liaise with customers and key stakeholders in order to understand support requirements
* Provide support to customers in accordance with Support Level Agreements
* Be a Subject Matter Expert (SME) for support and the industry
* Work with customers to identify potential changes within the parameters of the product, if required
* Ensuring high standards of customer satisfaction
* Understanding of SaaS and a genuine interest in emerging technology and innovation
* A self‐starter who can manage numerous tasks, without direction and with minimal supervision
* Work effectively in a collaborative team environment, as well as independently
* Other duties as directed by the Company from time to time
Key attributes
* Identifies critical factors to consider when making decisions; prioritises tasks and goals appropriately; effectively assesses risks and returns; can make considered decisions on less‐than‐perfect information
* Articulate and provides clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; able to communicate with diverse audiences; able to facilitate
* Collaborates effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect
* Committed to tasks while adhering to timelines; balances multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy
* Handles changes in direction and work priorities with ease; is positive and level‐headed under pressure; adaptable
* Demonstrates the ability to see the 'big picture'; considers limitations and solutions at all levels and understands wider implications and consequences of change, collaborating on this with the team
* Displays a hunger for continuous improvement including personal development, product development and team workflow and systems; remains open to mentoring and advice from senior roles; applies dedication to personal and professional development
* Excellent culture fit – positive, ambitious, empathetic, sense of humour, kind and respectful
Skills and qualifications
* Problem solving – analytical skills
* Excellent written and verbal communication skills
* Excellent computer skills with financial accounting software and office packages
* 5+ years experience in a financial administration role or similar
* Tertiary qualification in business, management, technology or relevant discipline
* Working experience in local government
* Working experience with SynergySoft or Altus
Benefits
* A day off for your birthday
* Additional 4 days of leave each year
* ReadyTech Awards each quarter with the chance to win flights and accommodation to Hamilton Island
* Hybrid work, with in‐house baristas in Sydney
* Access to Sonder – a technology‐driven platform supported by safety, medical and mental health experts, available 24/7
* Company top‐up of Government parental leave
* Additional paid leave for miscarriage, endometriosis and menopause
* Volunteer leave
* ReadyTech merchandise drops
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We are an equal opportunity employer that celebrates diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more – so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, the selected candidate will be required to complete a comprehensive police check and an Australian working‐rights check.
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