Training & Service Improvement Coordinator
Organisation: Maitland Baptist OOSH (Maitland Baptist Church Childcare Ltd)
Reports To: Operations Manager
Employment Type: Permanent Part-Time / Full-Time (Negotiable)
Location: Across all Maitland Baptist OOSH sites
About Maitland Baptist OOSH
Maitland Baptist OOSH is a local, community-based provider operating multiple Out of School Hours Care services across the Maitland and Hunter region. We are committed to delivering high-quality, child-centred programs aligned with the National Quality Framework (NQF) and My Time, Our Place (MTOP).
Our services are guided by our HEART Philosophy:
•Harmonious
•Empowerment
•Approachable
•Relationship
•Trust
Position Purpose
The Training & Service Improvement Coordinator strengthens service quality across all Maitland Baptist OOSH sites through structured improvement systems, leadership development, and compliance oversight.
Working closely with the Operations Manager and site-based Nominated Supervisors, this role ensures consistent, high-quality practice across all services through:
•Development and oversight of Service Improvement Plans (SIPs)
•Supporting site leaders in completing Management Plans
•Delivering structured staff training and professional development
•Support Managers with Parent meetings
•Driving continuous improvement aligned with NQS, MTOP and the HEART philosophy
Key Responsibilities
1. Service Improvement & Quality Systems
•Lead development and monitoring of Service Improvement Plans (SIPs) across all sites.
•Support Nominated Supervisors in developing and reviewing Quality Improvement Plans (QIPs).
•Assist managers in completing:
oManagement Plans
oRisk Management Plans
oCompliance and operational documentation
•Support preparation for Assessment & Rating visits as required
2. Staff Training & Professional Development
•Develop and implement an annual Training & Development Plan.
•Deliver professional development sessions (face-to-face and online).
•Identify skill gaps and training needs in consultation with the Operations Manager.
•Mentor Nominated Supervisors and Responsible Persons as required
•Support internal career progression pathways.
•Coordinate internal and external training providers.
3. Leadership & Collaboration
•Work collaboratively with:
oOperations Manager
oCompliance & WHS Manager
oNominated Supervisors
•Promote consistency of practice across all services.
•Support reflective practice and team discussions.
•Embed HEART values in leadership and service delivery.
4. Documentation & Continuous Improvement
•Develop and maintain templates for:
oManagement Plans
oRisk Assessments
oBehaviour Support Plans
oInduction documentation
•Support policy review cycles.
•Assist with digital platform improvements (OWNA and other systems).
•Track progress of improvement goals and provide reporting to the Operations Manager.
Selection Criteria
Essential
•Diploma or higher qualification in Early Childhood Education and Care or related field.
•Strong knowledge of:
oNational Quality Framework
oNational Quality Standards
oMy Time, Our Place
•Experience in OOSH/OSHC leadership.
•Experience developing QIPs and implementing continuous improvement.
•Experience is dealing with behaviour management
•Experience delivering staff training.
•Excellent Admininstration,written and organisational skills.
•NSW Working With Children Check.
•Current First Aid, CPR, Asthma & Anaphylaxis certification.
Desirable
•Multi-site experience.
•Experience in Assessment & Rating preparation.
•Certificate IV in Training & Assessment (TAE) or willingness to obtain.
•Experience conducting compliance audits.