A Complex Lives Care Coordinator role involves managing and coordinating care for individuals with complex needs, ensuring they receive appropriate support and services. This includes assessing needs, developing care plans, and facilitating communication between various healthcare and social care professionals. They act as a central point of contact, supporting individuals to navigate the system, understand their conditions, and achieve better health outcomes.
Main duties of the job
1. Coordinate multidisciplinary meetings across local care organisations, including identifying patients in need of review and collating any information required prior to the meeting.
2. Provide admin support to multidisciplinary meetings, including taking minutes.
3. Utilise GP Practice clinical systems (EMIS) and population health data to proactively identify relevant cohorts of patients to deliver personalised care.
4. Support patients within these cohorts to access health checks and other health services.
5. Liaise with other key stakeholders as needed for the collective benefit of the patient, including but not limited to GPs, nurses, homeless and substance misuse services, social prescribing link workers, pharmacists.
6. Assist service users in managing their own needs, answering their queries, and supporting them to address their needs.
7. Communicate effectively and sensitively, using language appropriate to the service user and their level of understanding.
8. Provide accurate, impartial information, support, and guidance to enable service users to make informed choices about their care.
9. Raise awareness of shared decision-making and assist service users in being prepared for such conversations.
10. Coordinate and navigate services for users across health and social care, linking with other community services where appropriate.
About us
At St Marks Medical Centre, we serve our Southport community with compassion, professionalism, and a commitment to continuous improvement. We embrace innovation in healthcare while maintaining a human touch that matters most to our patients.
Our diverse patient population receives care tailored to their cultural, linguistic, and social backgrounds, ensuring accessible, respectful, and equitable services.
Our multidisciplinary team includes GPs, nurses, healthcare assistants, support staff, clinical pharmacists, social prescribers, and mental health practitioners, enabling us to offer holistic, joined-up care that supports overall wellbeing.
We invest in digital tools, proactive health management, and community partnerships to better serve our patients, whether managing long-term conditions, seeking preventive care, or navigating services.
At St Marks, you're not just a patient—you're a partner in your care. Together, we are shaping a healthier future for our community.
Job responsibilities
1. Coordinate multidisciplinary meetings across local care organisations, including identifying patients in need of review and collating information required prior to the meeting.
2. Provide admin support to meetings, including taking minutes.
3. Use GP Practice systems (EMIS) and population health data to identify relevant patient cohorts for personalized care.
4. Support patients in these cohorts to access health checks and services.
5. Liaise with key stakeholders such as GPs, nurses, homeless and substance misuse services, social prescribing link workers, pharmacists.
6. Support service users in managing their needs, answering queries, and addressing their needs.
7. Communicate effectively and sensitively, tailoring language to the user's understanding.
8. Provide impartial information and guidance for informed decision-making.
9. Assist in shared decision-making processes.
10. Coordinate and navigate health and social care services, linking with community resources where appropriate.
Person Specification
Experience
* Experience in health, social care, or support roles involving direct contact with people, families, or carers.
* Experience working with complex individuals in outreach settings (e.g., homelessness, substance misuse, mental illness).
* Administrative experience, including preparing meetings and writing minutes.
* Attention to detail, accuracy, and error identification skills.
* Organized with the ability to prioritize workload and meet deadlines.
* Excellent verbal and written communication skills adaptable to different audiences.
* Understanding of data protection and confidentiality.
* Ability to arrange meetings with conflicting priorities.
* Self-motivated, proactive, and independent worker.
* Commitment to skill development.
* Ability to undertake the role with reasonable adjustments if needed.
* Transport access for community work and meetings.
* Excellent time management and prioritization skills.
* Professional appearance and attributes.
* IT skills including reporting, data interpretation, and presentation.
* Understanding of medical technology related to frailty, population health, and long-term conditions.
Qualifications
* GCSE A-C in Maths and English or equivalent skills level 2 qualifications.
* ECDL or similar IT qualification.
* NVQ Level 3 in health or social care or equivalent experience.
Disclosure and Barring Service Check
This post requires a DBS check in accordance with the Rehabilitation of Offenders Act 1975.
Salary: £12.86 to £14.50 per hour, depending on experience and skills.
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