We are seeking a people-oriented Application Support Specialist to join a business that values collaboration, growth, and the delivery of quality support across its digital platforms.In this role, you will be the primary point of contact for day-to-day application support, assisting users in resolving issues, building their confidence in using systems, and maximizing the technology that underpins the business. This position is not just about technical support; it is centered around nurturing relationships, providing guidance, and being a trusted partner to internal teams.This Role Would Be Suitable For Someone WhoEnjoys helping others and explaining concepts in a clear, supportive mannerHas a background in service desk operations, business process analysis, or a related fieldIs confident in collaborating with different teams to understand their needs and offer solutionsThrives in a varied role that involves training, issue resolution, and continuous improvementWhat You Will Be DoingSupporting users with core systems (including Yardi), resolving issues, answering questions, and identifying areas for improvementCoordinating with IT and Product teams to ensure seamless operations and effective supportProviding training and creating clear, user-friendly documentationManaging help desk inquiries and tracking trends to drive enhancementsParticipating in testing new features and assisting with upgrades and updatesContributing to continuous improvements in digital tools and processesYou Will BringApproximately 3+ years of experience in application support, business analysis, or service desk rolesStrong communication skills; you are empathetic, calm under pressure, and approachableAn understanding of ERP (Enterprise Resource Planning) systemA proactive attitude; you enjoy making things easier, better, and more efficient for othersExperience working with financial systems or in a property-related business would be an added advantageThis is an excellent opportunity for someone who enjoys working with people, is naturally organized, and wants to be part of a supportive and values-driven team. If you are looking to advance your support career with a company that is large enough to present challenges but small enough for you to make a significant impact, we would love to hear from you.Apply now or get in touch for a confidential conversation. Applications will be reviewed as they are received.
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