In-House
IT Support Specialist for IT Department
Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 AM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
* 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
* 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
* Competitive and negotiable compensation (depending on skill level & experience)
* Private HMO Coverage for in-house employees from Day 1
* Employee Events Online and Face-to-Face
*Terms and conditions apply.
Responsibilities
* Acts as first point of contact and addresses filed IT tickets needing information, troubleshooting and updates of IT issues with internal apps
* Provides technical support on Windows Active Directory, server platforms, systems and storage of digital files for the company by assisting in-house employees, clients and remote contractors on such concerns which will include diagnoses, troubleshooting, configuring and automating systems, backups, and restorations of files.
* Conducts remote support through phone, chat, or remote desktop tools. From time-to-time, will be assigned to do face-to-face work based on the exigency of the IT ticket.
* Works with other team members or employees in the organization to resolve the technical concerns promptly.
* Assists the IT Support lead in monitoring records on the inventory of critical equipment, completed IT tickets in the company, implementation of security measures and accomplishment of compliance in IT policies.
Qualifications
* Bachelor’s degree in Information Technology, open to any similar field
* 6 months to 1 year experience in the same role in a BPO setting
* Good communication skills in English
* Solid Technical knowledge in Microsoft 365 platform
* Experience in troubleshooting in Windows, Microsoft Office, Microsoft Server Administration, Hyper-V, VMware Virtualization, Enterprise Networking, Synology Appliances
* Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients.
Company Overview
Remote Staff has been matching AU SME’s with remote Filipino talent for over sixteen years and has helped over 8,000 Filipino remote workers find fulfilling online jobs long before remote work became mainstream. We make sure that our remote workers have the same level of security as traditional employees through robust HR systems and technologies that ensure the smooth handling of administrative matters like payroll and government benefits. Remote Staff also employs a monitoring system for full transparency, and to ensure that each remote worker’s hours are compensated properly.
Recently, the company expanded its reach over to US shores as well and remains committed to helping remote Filipino talents maximize their earning potential and advance their careers - without having to leave their homes or their families.
Why Join Us?
We are committed to giving both our Filipino remote talents and their Western clients the support they need to have a smooth and successful working relationship. Remote Staff takes great care to screen each client to make sure they’re legitimate, only accepts part-time and full-time positions to ensure job security, and also has trained Client Relations Executives (CREs) on staff to help resolve any issues that may arise. Unlike other outsourcing companies, Remote Staff does not take a cut from its subcontractors’ compensation, so you’ll receive your salary in full and on time every payday. Our recent expansion to the US also means we now have openings for both day and night shifts available for maximum flexibility as well.