General manager

About The Role

As General Manager, you will take ownership of a dynamic student accommodation community comprising four residential buildings and 842 beds, leading a team of approximately 10 staff plus Residential Advisors while overseeing all aspects of operational, financial and commercial performance.

Balancing strategic leadership with day‐to‐day operational excellence, you'll champion resident wellbeing, create an outstanding resident experience, build strong relationships with key stakeholders including James Cook University, and foster a culture where both students and team members can thrive. This role also participates in an after‐hours on‐call roster and offers the opportunity to make a genuine impact while leading a high‐profile property within the UniLodge JCU Townsville portfolio.

Responsibilities

• Lead, coach, and develop a high‐performing frontline team, fostering a positive and accountable culture.
• Create an outstanding resident experience where students feel supported, connected and engaged.
• Drive strong operational and financial performance, managing budgets and delivering on key performance indicators.
• Build trusted stakeholder relationships with James Cook University and other key partners.
• Oversee property operations to ensure excellence in presentation, compliance and service delivery.

Qualifications

• Leadership experience in student accommodation, hospitality, property or a related service environment.
• A proven ability to lead, coach and develop high‐performing teams.
• Strong commercial and financial management capability.
• Exceptional stakeholder engagement and communication skills.
• Unrestricted working rights in Australia.
• Valid National Police Check and WWCC.

Perks

• Attractive remuneration indicative of your experience and impact.
• A refined and inclusive culture where individuality is respected and meaningful contribution is valued.
• A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage.
• A connected community, brought to life through curated team events, celebrations and social initiatives.
• Exclusive travel privileges, with preferred rates across Essence Hotels & Apartments.
• Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.