Customer Support and Fulfilment Coordinator (AU)
Join to apply for the Customer Support and Fulfilment Coordinator (AU) role at Askable
5 days a week in-person at our office in sunny Fortitude Valley, Australia.
About Askable
Askable is the world's most loved user research platform.
From Fortune 500s to startups, we scale research on demand, deliver insights faster, and build products that matter.
Culture
Work should be fulfilling, exciting, and meaningful.
We are a community that cares about what they're building and how they're building it.
About the Role
Dedicated Customer Support professional to join our Recruitment & Fulfilment team.
Answer client and participant questions and ensure every study is matched with the right participants.
What You'll Do
Support & wow: Be the first line of support for questions from clients, researchers and participants—troubleshooting issues quickly and going the extra mile.
Approve studies quickly: Review new projects, check screeners, incentives and quotas, and flag risks or ethical concerns before launch.
Feasibility checks: Answer "Can we recruit...?" questions fast with clear, data-backed responses, and suggest alternatives when needed.
Keep projects on track: Monitor live dashboards, batch campaigns across sources, and rescue lagging studies early.
Engage through social media: Use Meta and LinkedIn platforms to connect with niche audiences by posting, promoting, and experimenting with targeting to support recruitment for hard-to-fill studies.
Champion participant care: Make sure participants feel respected and safe at every touchpoint, escalating welfare concerns immediately.
Jump into support queues: Step into live chat/email when things spike, keeping first-response times and CSAT high.
Help us improve: Update guides, FAQs and playbooks; document new tools; and share insights to make the next study smoother for everyone.
Skills And Experience You'll Bring
1+ year of experience in a customer support role (bonus if you've worked in a tech/software company).
Excel at clear written and verbal communication.
Organised multitasker, comfortable juggling priorities in a fast-paced environment.
Tech-savvy—familiar with CRMs, spreadsheets, Slack, Notion.
Bonus points for familiarity with UX research workflows or participant platforms.
Mindset
Winning with your team: Proud of individual work, yet win as a team more fulfilling.
Give and receive constructive feedback.
Independence and curiosity: Think on your feet, manage your own workflow, solve roadblocks, ask questions, and take responsibility for goals.
Growth focused: Enjoy stretch goals and always look for opportunities to improve yourself, your team, and the business.
Quick to learn: Ability to learn and understand our product solutions and features quickly, keeping up to date as we evolve.
Perks and benefits
Askable Days: a bonus paid day off every month (7 weeks annual leave).
A healthy, delicious daily lunch prepared by Jeff the Chef.
And more
We'll discuss other perks during the interview process.
Diversity & Inclusion
Research shows many people hesitate to apply unless they meet every single requirement.
At Askable, we're committed to building diverse teams.
If you're excited about this role but your experience doesn't align perfectly, we'd still love to hear from you.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
Location
Brisbane, Queensland, Australia
Salary
A$60,******–A$75,******
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