Key Responsibilities:
* Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
* Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
* Support network device installations such as routers, switches, access points, and cabling.
* Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
* Collaborate with remote support and service desk teams to ensure timely resolution.
* Maintain accurate logs of dispatch calls, asset details, and work completion reports.
* Coordinate with vendors or third-party support teams when needed.
* Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
* 2 to 5 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
* Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
* Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
* Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
* Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
* Excellent communication and coordination skills.
* Must have a valid driver's license and willingness to travel to client sites.
Work Scope:
* On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
* Reporting: Regional Service Delivery Manager / Project Coordinator.
Intersted candidate can drop your CV To
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