This role is essential to delivering outstanding customer experiences in our bar operations. As a key part of our team, you will ensure smooth service, maintain a welcoming atmosphere, and uphold high standards of hygiene and professionalism. Your contribution helps create a safe, enjoyable, and lively environment for customers while supporting the operational success of the venue.
What you will do...
* Provide exceptional customer service, ensuring guests have a positive experience.
* Prepare and serve beverages efficiently and to a high standard.
* Adhere to the Club service standards and dress code at all times.
* Consistently maintain a neat and professional appearance.
* Ensure cleanliness and hygiene are consistently maintained throughout all the club areas, including workstations, equipment, storage spaces, ashtrays, glassware, and the lounge areas.
* Understand and follow the Plan of Management for gaming, and responsible alcohol service
* Handle cash and card transactions accurately and responsibly.
* Comply with Responsible Service of Alcohol (RSA) and Responsible Conduct of Gaming (RCG) regulations.
* Engage with customers professionally and build rapport to enhance their experience.
* Assist in stock control, restocking, and inventory management.
* Work collaboratively with colleagues and support the broader operations of the venue.
* Report any anti-social behaviour to the CSM's, ensuring a safe and enjoyable environment for all guests.
Ideal background…
* Experienced in operating a bar and customer service role.
* Knowledge of alcoholic and non-alcoholic beverages, including cocktails and beer pouring techniques.
* Current RSA and ideally RCG
* Excellent cash handling.
* Use of POS systems.
* Ability to work in a fast paced, high-energy environment.
Benefits…
* Working for one of the largest and most respected employers in the Shoalhaven
* Above Award rates + benefits
* A supportive and people-first workplace.
* Rewards & recognition program.
* Growth & Development opportunities.
* Uniform provided.
* Silver golf membership.
* 50% discount on meals during shifts.