Apply on Kit Job: kitjobau.com/job/38cb9g Cape York Solutions has an exciting and challenging opportunity for a Customer Services Agent to join the Opportunity Hub team in Aurukun. The role helps to deliver services and programs to Services Australia customers in community. What's on Offer: - A meaningful role working directly with families in community. - Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you! - Additional $2,650 pre-tax for entertainment expenses (meals, holiday accommodation etc.) - Employee Assistance Program - free and confidential counselling service available to all staff. - Positive workplace culture with supportive management and leadership. The Role: As Customer Service Agent, you'll identify customer entitlements and access to government and non-government services. Customer interactions are predominantly face-to-face but may also occur via the telephone and by written correspondence. Key responsibilities include: - Provide qualified and welcoming customer service to customers - Assist customers in accessing and using digital services - Educate and encourage customers to engage with services through online platforms, including myGov and related mobile apps - Provide advice to customers in relation to their eligibility for access to government entitlements and services What you'll need: - Demonstrated ability to research and apply knowledge of legislation, policy and procedures in relation to the delivery of government entitlements and services - Demonstrated ability to engage and interact with customers and stakeholders face-to-face, by telephone and in writing - Demonstrated ability to adapt to a demanding and changing work environment to achieve outcomes - Ability to respond to sensitive customer interactions to achieve an effective outcome - Strong knowledge of communities within the Region - Possess or have the ability to rapidly acquire, administration skills and computer literacy - Possess or have the ability to obtain a Working with Children Blue Card and successfully complete a Police Check. Be Part of Something Extraordinary! If you're organised, community-minded, and thrive on providing exceptional support-this role is for you. How to Apply - submit a copy of your resume highlighting your relevant skills and experience For more information, contact: Alicia Nas on (07) 4046 0600 Join a team working toward stronger families and thriving communities. Apply now to join Cape York Solutions. Apply on Kit Job: kitjobau.com/job/38cb9g Customer Service Agent (Aurukun) Cape York Partnership Aurukun### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.#J-18808-Ljbffr