Join to apply for the Customer Care Coordinator-Toowoomba role at WSA – Wonderful Sound for All
Location: Toowoomba Clinic
Hours: Casual Monday to Friday availability 8:30am to 4:30pm
The role
- Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
- Scheduling appointments for hearing assessments and consultations with our expert audiologists.
- Guiding customers through our innovative range of hearing devices and accessories.
- Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
- Contributing to local marketing efforts to promote our clinic and its services.
- Performing minor hearing aid repairs (training provided).
What we are looking for
- 2+ years of experience in delivering customer service in retail or allied health environments.
- Valuable computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
- Attention to detail with a solid administrative background and a collaborative spirit.
- A positive, team-oriented attitude with the ability to work independently when needed.
Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role
Benefits of Bloom Hearing Specialists
- A competitive remuneration package
- Ongoing training and continuing professional development to support your career growth and opportunities
- Clinic incentives available throughout the year
- Hearing Aid Benefits available to Employees, Family and Friends
- Access to Employee Assistance Program (EAP) at no cost
- You will be joining a business with an industry high NPS score; our customer-centric care is at the forefront of everything we do.
Sounds wonderful? We can’t wait to hear from you.
WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.
Seniority level
- Not Applicable
Employment type
- Other
Job function
- Other
Industries
- Medical Equipment Manufacturing
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Toowoomba, Queensland, Australia
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📌 Customer Care Coordinator-Toowoomba
🏢 Wsa – Wonderful Sound For All
📍 Toowoomba Regional