Hilton Alice Springs, Northern Territory, Australia
A Guest Service Agent provides reception services for guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.
What will I be doing?
* Achieve positive outcomes from guest queries in a timely and efficient manner
* Ensure an efficient reception experience for guests, including check‑in/out and complete audit procedures, as required
* Keep the Guest Service Manager fully aware of any relevant feedback from guests and/or other departments
* Demonstrate a high level of customer service at all times
* Attend appropriate training courses when required, and assist with the night team's training and development efforts
* Demonstrate knowledge of hotel room categories, rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
* Use correct procedures for accepting foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
* Follow company brand standards
* Assist other departments as necessary
What are we looking for?
* Previous experience in a customer‑focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Excellent grooming standards
* Calm, efficient, and organized with great attention to detail
* Ability to multi‑task while maintaining a positive attitude when working with a guest
* Professional manner with an emphasis on hospitality and guest service
* Ability to work independently and as part of a team
* Competent IT proficiency
* Previous experience in cash handling (preferred)
* Front‑office/concierge experience in the hotel, leisure, and/or entertainment sector (preferred)
* Conflict resolution experience (preferred)
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Work Location
DoubleTree by Hilton Alice Springs
Schedule
Part‑time
Brand
Doubletree by Hilton
Job
Guest Services, Operations, and Front Office
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries
Hospitality
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