We are seeking a Desktop Support Engineer to join our team on a professional services contract.
Job Description
* Support end users, resolve technical issues, and contribute to continuous improvement initiatives that enhance digital services across the organisation.
Key Responsibilities:
* Providing technical support for PCs, laptops, end-user devices, peripherals, and Windows desktop environments.
* Troubleshooting and resolving issues with common applications such as Microsoft Office, Edge/Chrome, and productivity tools.
* Delivering excellent customer service and stakeholder engagement in line with IT service management principles and agreed service levels.
* Collaborating with cross-functional teams and contributing subject matter expertise in desktop support.
* Updating and maintaining work instructions, processes, and documentation to ensure accuracy and relevancy.
* Supporting incident, problem, and service fulfilment management while driving continuous improvement initiatives.
* Adapting quickly to new technologies in a fast-changing environment.
Requirements:
* Demonstrated experience in a Desktop Support or End-User Support role.
* Strong technical knowledge of Windows desktop operating systems, MS Office suite, and standard business applications.
* Proven ability to interpret and apply IT policies, principles, processes, and procedures.
* High-level communication skills with the ability to work effectively across teams and directly with end users.
* Strong customer-centric mindset with a focus on delivering value through digital services.
* Experience creating or updating work instructions/processes and assisting with team training.
* Ability to prioritise and execute service improvements aligned with business priorities.
* A collaborative, proactive, and adaptable approach with the ability to work both independently and as part of a team.
* Opportunity to be part of a high-performing, future-focused team.
* Work on meaningful initiatives that directly enhance the end-user digital experience.
* Be empowered to contribute to continuous service improvement.