Senior Product Designer at Commonwealth Bank
Join CommSec's Digital and Customer Experience Chapter Area as a Product Designer, working alongside a talented team of Product and UI designers reimagining CommSec's digital experiences.
In this role you will contribute to the end-to-end design lifecycle from discovery and research, through to service design, UX/UI design and delivery, partnering closely with Product Managers, Engineers and Business SMEs in an agile environment to deepen customer insights and translate them into elegant, scalable solutions that deliver real business impact.
Key Responsibilities
Lead discovery work to uncover customer problems, identify opportunities and inform product strategy through research, workshops and co-design.
Translate insights into concepts, user flows, photographs and prototypes to test hypotheses and validate assumptions, building confidence in recommended solutions among stakeholders and leadership.
Create engaging wireframes, prototypes and high-fidelity UX/UI designs, maintaining consistency with our design system and ensuring solutions are desirable for customers and feasible for engineering to deliver key business metrics.
Apply systems thinking and design thinking techniques to shape an offering that anticipates the needs of customers in a digital/physical service environment and of the staff that serve them.
Collaborate closely with a diverse range of stakeholders, including Product Managers, Engineers, Content Designers, Accessibility Managers and Legal/Risk teams throughout the agile lifecycle.
Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility and inclusivity.
Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data and a "test and learn" mindset.
Facilitate and participate in design critiques, workshops and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes.
Contribute to evolving our design system for consistency, scalability and efficiency.
Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.
What You'll Bring
7+ years of experience designing digital or staff products end-to-end in cross-functional product teams.
Proven ability to lead discovery and delivery activities with customers, product and engineering stakeholders.
Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
Excellent interaction and UI design skills, with an eye for detail and craft.
Experience designing for complex systems, services or platforms, not just isolated features.
Strong collaboration and communication skills – comfortable sketching ideas on a whiteboard with engineers and presenting strategic concepts to executives.
Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnel data).
A portfolio that showcases end-to-end product design thinking, craft and measurable impact.
Additional Information
We invest in your growth and career development through coaching, learning budgets and design community support.
We operate in a hybrid working environment – a blend between working in the office and working remotely.
If you are looking to apply, please include a copy of your CV and a link to your portfolio.
Advertising End Date: 21/11/2025
#J-*****-Ljbffr