We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as an Associate Account Manager.
Key Responsibilities
* Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth.
* Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs.
* Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
* Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users.
You'll collaborate closely with Technical Specialists, Field Sales, Support, Product, and Engineering teams to strategize and plan customer engagements. Your work will include providing use case recommendations, sharing your product expertise through custom demos and presentations, and helping onboard and enable customers on the Branch platform.
About You
* 1-2 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles.
* Proven ability to communicate effectively in Korean, both written and verbally.
* Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams.
This role is 100% remote in Melbourne/Sydney. The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package.