Surfers Paradise (On-site Accommodation Provided)
Salary:
$78,000 – $85,000 per year +
Free On-Site Accommodation
Employment Type:
Full-time
About the Role
We are seeking a highly motivated and experienced
Serviced Apartment Manager
to oversee daily operations of our serviced/holiday apartment rentals. The ideal candidate will have strong leadership skills, exceptional customer service, and solid experience in hospitality or property management.
Key Responsibilities
Guest & Front Office Operations
Direct and oversee
reservations
,
reception
,
guest services
, and
check-in/out procedures
Resolve guest inquiries, complaints, and special requests professionally
Assess and review
guest satisfaction
to ensure service excellence
Housekeeping & Property Management
Oversee
housekeeping performance
, room inspections, linen requirements, and cleanliness standards
Supervise and coordinate
room service
, building cleanliness, and amenity upkeep
Manage
security arrangements
, CCTV review, and incident reporting
Monitor
garden and property maintenance
, repairs, groundskeeping, and contractor management
Lead, train, mentor, and supervise staff across housekeeping, reception, and maintenance
Prepare staff rosters, performance evaluations, and ensure smooth team coordination
Compliance & Safety
Ensure compliance with
occupational health & safety regulations
, fire safety standards, and building policies
Maintain proper documentation, risk assessments, and incident logs
Oversee
daily accounting
, petty cash, bond management, and weekly reporting
Manage purchasing, supply inventory, vendor accounts, and cost control
Prepare financial summaries for management/ownership
OTA & Revenue Management
Ensure room availability and pricing are correctly updated on
Airbnb
,
Booking.com
,
VRBO
,
Agoda
, and other OTAs
Coordinate with channel managers to maintain rate parity and maximise occupancy
Monitor reservation trends and adjust pricing during peak/low seasons
Owner, Guest & Stakeholder Engagement
Engage and communicate with unit owners regarding updates, repairs, and occupancy
Provide guests with local tourism information, arrange tours, transportation, and activity bookings
Coordinate with external agencies, body corporate, and service providers
Additional Relevant Tasks (recommended for this role)
Conduct monthly inventory of supplies, linen, and equipment
Oversee emergency procedures and after-hours guest support
Assist with marketing activities, social media updates, and guest feedback responses
Generate occupancy, revenue, and guest satisfaction reports for management
Maintain compliance with building by-laws and short-stay accommodation regulations
Qualifications & Skills
Experience in
serviced apartments, hotels, Airbnb management, or property management
Strong leadership, communication, and organisational skills
Ability to multitask in a fast-paced environment
Knowledge of OTAs, channel managers, and Microsoft Office/Google Workspace
Customer-focused attitude with excellent problem-solving skills
Understanding of OH&S, building compliance, and emergency procedures
What We Offer
Free On-Site Accommodation
(valued benefit)
Competitive salary
$78,000 – $85,000 per year
Supportive management and long-term career opportunities
A dynamic and friendly working environment in the heart of Surfers Paradise
Application Questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an Apartment Manager?
How many years of hotel management experience do you have?
Which of the following Microsoft Office products are you experienced with?
Are you familiar with the Health, Safety, Environment and Quality (HSEQ) standards?
How much notice are you required to give your current employer?
Do you have a current Police Check (National Police Certificate) for employment?
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