The Organisation
integratedliving is a not-for-profit in-home aged care provider specialising in support for older Australians in regional and rural communities, supporting people to live independent, active lives through community-based services. The 1,200+ strong workforce of dedicated professionals delivers vital home care, health and wellbeing services to more than 20,000 people across the east‐coast of Australia each year.
The Operations Unit is responsible for the delivery of safe, compliant, person‐centred home care services aligned with the Aged Care Quality Standards, balancing growth with operational capacity and workforce readiness. This team plays a critical role in ensuring every client receives timely, locally accountable care that reflects integratedliving's values and purpose.
The Opportunity
Reporting to the Chief Operating Officer, the Head of Client Acquisition and Engagement leads new client growth for Home Care, accountable for acquisition through to successful admission and early retention. This senior leadership role designs and executes the strategy to attract, convert and admit clients into services funded under Commonwealth Home Support Programme (CHSP) and the Support at Home (SAH) program, ensuring growth is balanced with service capacity and care quality.
This is a flexible, home‐based position based along the East Coast of Australia offering autonomy and work‐life balance, with travel to key sites and stakeholder meetings as required. Key responsibilities include:
* Building and executing the national client acquisition strategy across CHSP and SAH
* Owning the end‐to‐end acquisition funnel from enquiry through to admission
* Embedding disciplined pipeline management, forecasting and CRM‐driven activity
* Ensuring a fast, compassionate and consistent admission and onboarding experience
* Acting as senior escalation point for complex enquiries and admissions
* Building and optimising high‐performing referral pathways with My Aged Care, hospitals, GPs and community partners
* Aligning acquisition activity with workforce capacity, service readiness and operational planning
* Enhancing reporting, analytics and dashboard automation to improve performance
* Recruiting, developing and leading a values‐driven client acquisition team
* Ensuring compliance with aged‐care legislation, consumer law and quality standards
About you
You are a commercially minded and values‐driven leader with deep expertise in customer acquisition, referral network development and client engagement in aged care or similarly regulated service environments. You thrive in dynamic settings, bringing a balance of growth focus, ethical practice and person‐centred care. You will have proven experience in building high performing teams whilst understanding the nuances of working within the for‐purpose sector.
You will bring:
* Tertiary qualifications in Business, Commerce, Marketing, Health or a related discipline
* Significant experience leading acquisition, sales or engagement functions
* Proven ability to build high‐performance growth practices and scalable operating systems
* Strong capability in pipeline management, CRM discipline and data‐driven decision making
* Experience developing referral partnerships across health and community networks
* Commitment to integratedliving's purpose of enhancing the lives of older Australians
* Current driver's licence and required screening credentials
What's on Offer
* Senior newly created leadership role with genuine organisational impact and assisting in driving the future sustainability of the organisation
* Challenging and impactful work that contributes to improving aged care services
* Not‐for‐Profit Salary Packaging– increase your take‐home pay
* Generous employee benefit and recognition programs
* Perk Box access– 9,000+ discounts on groceries, online shopping, travel, fitness, and more
* Professional development and career progression opportunities
* Inclusive, safe, and supportive workplace culture
* EAP support– free access to wellness and counselling services
How to Apply
For a confidential discussion or role related questions, please contact Amanda Halliday or Simon Wybenga of The Orchard Talent Group on email integratedliving@orchardtalent.com.au. To apply please submit your current CV via the link. Please note applicants must have a legal right to work in Australia. Applications will be assessed as they are received.
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