We offer an exciting opportunity for experienced Receptionists to join our Dental clinic in Smithfield for approximately 3-4 days per week.
JCU Dental aims to support the vision of James Cook University Discipline of Dentistry through:
* Provision of clinical experience to dental students
* Comprehensive dental care to the public of northern Queensland
* Emergency dental care services when required
* Provision of clinical education and research environment
The position
The receptionist will report to the Senior Receptionist.
Key duties:
* Check patients in and out of the clinic in a professional and efficient manner.
* Manage a busy phone line and respond to enquiries promptly and courteously.
* Schedule and coordinate patient appointments.
* Liaise effectively with dentistry students, dental staff, health professionals, and external health organisations.
* Attend to incoming and outgoing correspondence.
* Operate the EFTPOS machine and process payments accurately.
* Contribute to the efficient and effective functioning of the team to support organisational objectives.
* Demonstrate appropriate and professional workplace behaviours, assist other team members as required, and undertake additional responsibilities as needed.
* Comply with workplace health and safety policies and procedures.
Experience and aptitude:
* Experience in dental reception or another high-volume customer service environment will be highly regarded.
* Working knowledge of Microsoft Office and email applications.
* Demonstrated high-level customer service skills with strong interpersonal and communication abilities, including empathy and professionalism when dealing with people in high-stress situations.
* Well-developed oral and written communication skills, with effective time management abilities.
* High-level organisational skills with the ability to prioritise tasks, manage competing demands, and meet deadlines.
* Ability to work collaboratively and contribute positively within a team environment.
If this sounds like the right role for you, we would love to hear from you. Apply online and include a short current resume indicating whether you are applying for the full-time or casual position.
Applications close on Friday, 19 June 2026.