We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. It starts here. With Bendigo Bank… and you. You’ll love the good you can do here. Your passion for customer care will be at the forefront of all you do and this focus will see you thrive in assisting those experiencing financial difficulty. This role is rewarding, and it can be challenging. All training is provided by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever-evolving needs of our business. We want you to succeed and will back you every step of the way! This is a great opportunity to further develop your customer interaction skills in an outcome driven team. As a Customer Support Officer in our Mortgage Help Centre you’ll make an impact by: Holding phone-based inbound and outbound conversations with our customers who are experiencing temporary or ongoing financial difficulty and who are currently (or at risk of becoming) delinquent on their loans, credit cards, business or savings accounts. Providing an exceptional level standard of customer service and support, working with the customer to understand their situation and needs. Tailoring appropriate solutions that will assist our customers to manage their obligations and safeguard their financial interests while also protecting the Bank’s security position. To set you up for success, all training (minimum 6 month period) for our Customer Support Officers is in-office based. We love the team environment it builds, with everyone learning together. After probation, this EA position is eligible for annual pay increases and due to the success and growth of the team, we have multiple full time positions available. Bendigo or Adelaide are the preferred locations. To succeed in this role, we’d love you to have: Demonstrated experience in a customer service-based role with a passion for delivering great customer outcomes (the customer is most important in this role!) Previous experience in banking, collections or a role supporting vulnerable or challenging customers an advantage Exceptional verbal and written communication skills Good financial acumen A caring and empathetic nature with the resilience to deal with people who are going through difficult times Problem solving and ability to think outside the box to find solutions Positive ‘can do attitude’ with a desire to make a difference High attention to detail and accuracy High level of computer literacy So, why work with us? Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve. Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day. Want career opportunity AND future progression opportunities? Achieve both here, where we know that balance and progression go hand in hand. You’ll also get access to a great range of benefits, including: Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members. We care deeply about our people, and we want to do everything we can to ensure that you can be well to do well. Sonder brings 24/7 support to our people who need it. Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application! We’re making better, bigger. And we’ll get there with you. Applications close: Tuesday, June 3rd 2025 We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. We are committed to responding to all candidates, regardless of the outcome of your application. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! Customer Support Officer - PD.docx