Customer Service Role
We’re seeking a skilled Customer Service Representative to provide exceptional customer service in a fast-paced retail environment. As a key member of our team, you will play an important role in ensuring excellent customer experiences through proactive communication, efficient task completion, and adherence to store policies.
Main Responsibilities
* Customer Interaction - Provide natural service with passion and pride to customers.
* Feedback Encouragement - Encourage customers to share their shopping experience through surveys.
* Task Execution - Perform tasks across all store areas, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
* Safety Practices - Practice received training to ensure safe work practices.
* Community Engagement - Participate in seasonal, community, and charity events to create a positive atmosphere.
* Performance Understanding - Understand the role in driving profit and be knowledgeable about store performance.
* Values Living - Live company values, make everyone feel welcome, and follow policies.
* Time Management - Clock in and out accurately for proper pay.
* Security - Maintain safety by following procedures and wearing required equipment.
* Age-Restricted Products - Adhere to the ‘think 25’ policy when serving age-restricted products.
* Assistance and Support - Respond quickly to assistance calls or interventions on self-service checkouts.
* Work Environment - Work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
* Leadership - Assume shift leadership responsibilities as needed.
* Training - Continue training to maintain safety and compliance.
* Post Office Operations - Perform day-to-day post office operations, passing background checks if applicable.