About Us
Stunning location, luxury villas, wonderful guests.
Hepburn at Hepburn is nestled in a beautiful valley in gorgeous Hepburn Springs. We pride ourselves on giving our guests a first class experience, ranging from quality of service to cleanliness of rooms and everything in between. Be part of a small, fun and dynamic team in a relaxing and idillic location.
Join a small, friendly and dynamic team in a relaxed and idyllic setting.
The Job
You will be someone who is organised, proactive and takes pride in your work. You'll be confident working independently, while also contributing positively to a small team environment.
You will demonstrate:
* Exceptional customer service and a warm, professional manner
* Strong organisational skills and attention to detail
* A positive, can-do attitude and solid work ethic
* The ability to multitask and prioritise effectively
* Calmness under pressure and strong problem-solving skills
* Excellent communication skills, including a confident phone manner
* High standards of presentation and professionalism
* The ability to work unsupervised and take initiative
Desirable (but not essential)
* Previous experience in hospitality or a similar customer-facing role
* Hospitality qualification
* Experience in reservations or customer support
* Basic maintenance skills
* Confidence with general computer systems and programs
In your cover letter, please outline any additional skills you may have (e.g. maintenance, IT, design or other relevant areas).In your cover letter please let us know if you have any particular skills beyond a basic level in the areas of maintenance, computer, IT, design etc
Key Responsibilities
* Welcoming and checking in guests
* Managing check-outs
* Organising and co-ordinating the daily check in and check out tasks
* Responding to guest requests and resolving issues
* Handling phone, email and online booking enquiries
* Processing bookings include online as well as direct phone bookings
* Attending to and assisting with reservation enquiries
* Maintaining and ordering supplies
* Liaising with housekeeping
* Providing local recommendations and directions
About Hepburn at Hepburn
Located within walking distance of Hepburn Springs' cafés and shops, and just minutes from Daylesford, Hepburn at Hepburn offers a beautiful working environment in one of Victoria's most sought-after regional destinations.
What We Offer
* Attractive casual rates
* A supportive and positive team culture
* A beautiful and relaxed working environment
The role is casual - 2 days per week - not weekends
* Attractive casual rates are being offered.
* Please include your CV and Cover Letter
You will need to have:
* Current national police check (or the ability to obtain one)
* National police check must be obtained before start date
Please note:
* Only applicants who are successful at gaining an interview will be notified.
* All applications will be kept on file for future opportunities.