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ABOUT THE IMPELLAM GROUP
Impellam is a global leader in Talent Acquisition and Managed Workforce Solutions. Through our market-leading brands, we connect exceptional people with meaningful work at every level.
One of our standout brands, Guidant Global, is an award-winning Managed Service Provider (MSP) that partners with organisations across the public, private, and not-for-profit sectors. While we’re not a recruitment agency, we specialise in optimising contingent workforce programs—delivering cost efficiencies, streamlined processes, and reduced employment risk through robust supply chain management.
HERE'S WHERE YOU COME IN
We’re looking for a passionate and driven professional to take on a pivotal role supporting one of our key clients. As a strategic partner, you’ll lead the end-to-end management of their contingent workforce program, ensuring it runs smoothly, efficiently, and continues to evolve in line with their business needs.
This is more than a delivery role—it’s about building trusted relationships, understanding the unique challenges of the client, and continuously identifying opportunities for improvement and innovation.
Key responsibilities include:
* Managing all aspects of the MSP solution to meet or exceed contractual SLAs, KPIs, and customer satisfaction targets
* Monitoring and escalating risks to appropriate stakeholders
* Leading and supporting your team to deliver high-quality service and tailored solutions
* Facilitating Quarterly and Fortnightly Business Reviews with the customer and suppliers to ensure alignment and performance
* Leveraging data and insights to drive continuous improvement and build credibility through measurable results
* Supporting the customer through audit processes with confidence and accuracy
* Identifying opportunities for business growth and sharing these with our sales and marketing teams
On your first day with us you will be able to demonstrate
- Previous Program Manager/Account Manager experience
If you're someone who thrives in a fast-paced, customer-centric environment and you’re ready to make a meaningful impact—let’s talk.
WHAT WE CAN OFFER YOU: At Impellam, your job is not your final destination. We offer career growth locally and globally, along with continual learning support and mentorship. We recognize and reward talent and celebrate exceptional employee experiences.
On offer for the successful incumbent is:
* Competitive Remuneration
* Rewards and Recognition
* Salary Reviews
* Mentorship and Coaching
* Flexible Work Arrangements
* WFH Options
* A commitment to your wellbeing including additional paid wellbeing days
* A commitment to social responsibility including additional paid volunteer time off
* Competitive parental leave offering
* Additional Annual Leave Days
* Global Mobility and much more..
HOW TO APPLY
To apply for this role, click ‘apply now’ and follow the prompts.
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Your application will include the following questions:
* Do you have experience in a role which requires relationship management experience?
* Do you have experience in administration?
* Have you worked in a role where you were responsible for vendor management?
* Which of the following statements best describes your right to work in Australia?
* What's your expected annual base salary?
* How many years' experience do you have as a program coordinator?
* Which of the following Microsoft Office products are you experienced with?
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