Job Title: Customer Service Manager
Location: River Gardens Caravan Park, Carrara – Gold Coast, QLD
Company: Yawarra Pty Ltd.
Employment Type: Full-Time (38 hours/week, Monday–Friday, no weekend work)
Salary: $75,000 – $80,000 per annum
River Gardens Caravan Park is seeking an experienced and motivated Customer Service Manager to lead our guest services team. This full-time role is ideal for someone passionate about hospitality, customer satisfaction, and team leadership.
Key Responsibilities:
* Manage day-to-day front office operations, including guest check-in/out, bookings, and complaints.
* Maintain accurate records using RMS (property management system).
* Perform invoicing and accounts tasks using Xero.
* Communicate effectively with internal teams (housekeeping, maintenance, accounts).
* Develop and implement customer service standards, policies, and after-sales strategies.
* Mentor and guide staff to ensure high-quality guest experiences.
* Handle multilingual communication; fluency in Spanish or French is required.
What We're Looking For:
* 3+ years' experience in a similar customer service or hospitality management role (preferred).
* Bachelor's Degree in Business – Customer Service (preferred).
* Strong communication, leadership, and multitasking skills.
* High computer literacy (RMS, Xero, Microsoft Office is required).
* Fluent in English + Spanish or French.
* Valid driver's license and reliability are essential.
Why Join Us?
* Competitive salary: $75,000–$80,000
* No weekend work – great work/life balance
* Friendly, supportive team environment
* Opportunity to shape and grow the customer experience at a beautiful riverside location
How to Apply:
If you're ready to lead with purpose and passion, send your resume and cover letter outlining your experience to:
Job Type: Full-time
Pay: $75,000.00 – $80,000.00 per year
Benefits:
* Salary packaging
Experience:
* Customer service: 3 years (Required)
Work Location: In person