Lead Customer Experience Manager
As a Lead Customer Experience Manager in our retail branches, you will be the face of our banking institution and a leader in customer relations.
Every day is different as you work with customers, business owners, and local businesses to meet their financial needs and participate in community initiatives. You will provide exceptional customer service and leadership, while developing your career path within our organization.
Key responsibilities include:
* Coaching and mentoring team members to achieve performance goals.
* Driving sales activity and identifying cross-sale opportunities.
* Delivering a consistent and engaging customer experience through excellent communication and interpersonal skills.
* Ensuring branch standards and procedures are maintained.
Requirements:
* Proven management experience with ability to inspire and influence others.
* Passion for delivering an outstanding customer experience with commitment to quality.
* Ability to work collaboratively as a team and demonstrate resilience, self-motivation, and energy.
* Attention to detail to ensure efficient and accurate transactions.
* Appreciation for diversity and inclusivity in our customer base.
We offer a comprehensive onboarding program, attractive salary, and opportunities for career growth and development. Our inclusive workplace values diversity and respects individual backgrounds and identities. We foster a culture of equality and respect where everyone feels valued and appreciated.
Join our team and make a real difference in our customers' lives. Apply today!
Seniority level: Mid-Senior
Employment type: Full-time
Job function: Sales and Business Development