Client Service Specialist
We are seeking an experienced Client Service Specialist to manage and grow a portfolio of key client accounts.
This role requires strong relationship management skills, a results-focused mindset, and the ability to provide tailored risk solutions to clients.
* Manage and develop a portfolio of key client accounts with a focus on retention and growth.
* Handle the end-to-end renewal process including pre-renewal preparation, quotations, endorsements, certificates of currency, and preparation of renewal reports.
* Identify and pursue new business opportunities through proactive relationship building and networking.
* Manage complex renewals and ensure clients' changing needs are addressed.
* Conduct in-depth client meetings and risk reviews.
* Collaborate with our claims team to ensure fair and timely claim outcomes.
* Build strong relationships with senior brokers and underwriters to secure competitive and suitable coverage for clients.
About You:
* Results-oriented with a strong drive to exceed targets and deliver high-quality outcomes for clients.
* A confident communicator with the ability to build and maintain trusted client relationships.
* Proactive, solutions-focused, and adaptable in fast-paced environments.
* Excellent stakeholder engagement and negotiation skills.
Requirements:
* Tier 1 or Diploma-level qualification in Insurance Broking (preferred).
* Proficient in Microsoft Office, particularly Excel and Word.
* Experience with broking systems such as Insight, Winbeat, and OfficeTech.
* Strong administrative and organisational skills, including accurate file management and invoicing.
What We Offer:
* Competitive salary package.
* Opportunities for career progression and professional development.
* A modern, centrally located office.
* Flexible work arrangements to support work-life balance.
* A chance to work with top-tier clients.
Benefits
Our company offers a dynamic and supportive work environment, where your skills and initiative will be valued. If you are a motivated and results-driven individual who is passionate about delivering exceptional client service, we encourage you to apply today.
Join Our Team
Apply now for this exciting opportunity to make a real impact and take your career to the next level.
Key Responsibilities