Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About The Role
We are seeking a motivated and enthusiastic individual to join our Reservations team as a Reservations Consultant
This is a permanent full-time position based on Hamilton Island. Reporting to the Customer Service & Sales Manager, the Reservations Consultant will be the first point of contact for our customers, assisting them with enquiries and booking their ideal experiences.
This role is based at Hamilton Island Marina and will require you to live on Hamilton Island. Accommodation on Hamilton Island can be arranged through Cruise Whitsundays. Rent will be processed through payroll deductions fortnightly. You will also be responsible for paying for your own utilities.
Key responsibilities for this role include, but are not limited to:
Keep up to date with all Cruise Whitsundays products, timetables, promotionsThe accurate input/management of email, phone, web chat and direct bookings intoCorrectly processing booking payments and correctly finalising EOD cash ups Stay up to date Reservations Policies and ProceduresCorporate Values, Code of Conduct and relevant policies and procedures (as may be changed and update communicated from time to time)Collect and provide catering information Service the Retail Store and upsell merchandise Prepare necessary paperwork/manifests for the following days operationRespond to customer feedback in accordance with Policies & Procedures
About You
You have a passion for the Tourism Industry with a real commitment to delivering the best standards of customer service. You are self-motivated, competent, adaptable with an eye for detail and demonstrate exceptional administration and sales skills.
To be successful in this role, you will have/be the following:
Strong Customer Service and Sales SkillsProficient with MS Office and general administrative skillsConfident with the use of technology and communication devicesExcellent written and spoken communication skills Ability to multi-task competing priorities and a solution-based problem solver A natural ability to convert bookings through excellence in provision of information and knowledgeAny energy that's dynamic and you have fun when you work - your smile will say it allFamiliar with Customlinc or similar reservation platform (desirable)Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30am and 6:30pm
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
Requirements
Minimum 1 year's customer services/sales experienceHamilton Island based Consultants: Driver's License (desirable)Certificate II in Tourism or Business Admin (desirable)
Benefits
Generous discounts on Journey Beyond travel and experiences An attractive salary and positive work environment Study Assistance Policy A career with opportunities for progression, transfers, and secondmentsEmployee Referral Policy Parental Leave programPurchased Leave policyPrivate Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise Discounts at the Cruise Café & BarDiscounts at the bar on board vesselsFree public transportSalary sacrifice remote area benefits
Applications will be reviewed and progressed as they are received, so don't wait, apply now!