Claims Advisory Role
Salary and Benefits
We offer a competitive daily rate of $400, plus superannuation.
Job Description
This is a hands-on role that requires strong escalation management and prioritisation skills. You will be responsible for reviewing incoming claim notifications and documentation, identifying potential issues, and escalating as needed.
You will determine coverage for medium complexity claims and liaise with insurers to support clients. Additionally, you will ensure adherence to claims protocols and support efficient claim resolution.
Your key responsibilities will include managing policy interpretation, seeking advice for uncertain coverage areas, handling client queries related to specific claims, providing timely updates and issue resolution, communicating with insurers, clients, and internal teams for updates, instructions, and reporting, and assisting in claims collection from insurers and maintaining accurate records of settlements.
Required Skills and Qualifications
The ideal candidate will have 3-5 years of insurance background, ideally in Property and Liability claims. They should have experience handling escalations in a fast-paced environment.
A strong understanding of insurance policy coverage and claims processes is essential. Excellent communication skills and a client-focused approach are also required.
The successful candidate will be able to work independently on medium-value claims and collaborate with the team. They should be well-organised with attention to detail and strong time management skills.
How to Apply
To apply, applicants must hold valid working rights within Australia as a permanent resident or citizen. A criminal record check will be conducted prior to commencement.
Applicants new to our company may be asked to provide additional information via a survey link. We welcome applications from Aboriginal and Torres Strait Islander people, individuals from diverse cultural and linguistic backgrounds, and people with disabilities. Reasonable adjustments will be provided throughout the recruitment process.