Driving stability, scale, and smart change for the technology behind global corporate travel.
About The Opportunity
Flight Centre Travel Group is one of the world's largest travel companies, and our Corporate Technology team sits at the heart of keeping it moving. We're looking for an experienced ANZ Corporate Support Leader to take ownership of our Maintenance & Support function – a team that keeps corporate travel technology running reliably for some of Australia's and the globe's largest businesses.
This role is for someone who thrives in complexity. You'll lead across Customer Delivery, Vendor Management, Reporting, and Incident Management pillars, supporting a suite of niche corporate travel platforms and internal business applications. You'll manage competing project demands, lead change adoption across the team, and ensure new systems and processes land well – all while keeping day‐to‐day operations running at pace. You won't just be keeping the lights on – you'll be shaping what comes next, with an active automation program and a team running at 98.9% SLA.
What you will be doing
* Lead and develop a team of Team Leaders, Assistant Team Leaders, and Technical Analysts across Customer Delivery, Vendor Management, Reporting and Incident Management
* Own SLA performance, queue health, escalation management, and breach response across all supported corporate brands
* Drive the automation and process improvement roadmap
* Lead change readiness and adoption planning for system migrations, platform transitions, and new application onboarding – ensuring the team and support land safely through every change
* Manage concurrent projects and competing priorities across a dynamic pipeline of in-flight work
* Manage application support across a suite of niche corporate travel platforms and internal business tools
* Oversee local and global incident management processes
* Act as the key liaison with executive stakeholders and leadership teams
* Own executive reporting and performance presentations to senior leadership
* Manage headcount, resourcing, onboarding, performance reviews, and team planning
* Partner with Deployment, Product, Engineering, and PMO to onboard new applications, resolve blockers, and shape future support capability
* Foster a team culture built on recognition, knowledge sharing, and continuous improvement
About you: You'll need
* Minimum 3 years' proven people leadership experience within IT/application support or a technical operations environment
* Demonstrated experience owning SLA performance, escalation management, and operational reporting at a team or department level
* Strong stakeholder management skills – comfortable operating from analyst level through to CTO
* Solid understanding of incident, service, and change management workflows; ITIL Foundation preferred
* Hands‐on exposure to automation or low‐code platforms such as Power Automate or Power Apps – highly advantageous
It would be great if you also have
* Experience in the travel industry or with niche corporate travel technology platforms
* A Certificate or Diploma in IT, Business Systems, or Computer Science
* A project or change management certification
What you'll enjoy
Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.
Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People, people from racial, ethnic, or ethno‐religious minority groups, and people with disability.
Development: Individualised Learning & Development pathway options. Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages.
Exclusive Staff Discounts: Accessible via an employee‐only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.
Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more.
Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within.
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner BUPA, access to internal gym.
Mental Health: Support and Employee Assistance Program for staff and family.
Social: Regular awards nights, social team‐building and industry events, with the opportunity to attend global conferences.
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.
Sustainability: The protection of our environment is essential to the future of tourism, and as a leading travel group we have made efforts to affect positive change.
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