The Regional Operations team at Translink is currently seeking a Senior Operations Officer to lead a small team in delivering essential public transport services across Queensland. This frontline opportunity involves stakeholder engagement, service delivery oversight, and strong governance, offering a unique blend of operational leadership and customer service.
About The Role
We are seeking a Senior Operations Officer who will lead a small team to deliver key public and school transport services across Queensland. In this dynamic, front-line role, you'll manage stakeholder relationships, ensure service delivery excellence, and promote strong governance. This position offers a unique mix of operational responsibility, strategic leadership, and customer service — no two days are the same.
Key Responsibilities
* Lead and supervise a small team delivering passenger and school transport systems and services.
* Provide high-quality customer service and manage public complaints with professionalism.
* Manage local delivery of the School Transport Assistance Scheme.
* Support contract performance monitoring and ensure service compliance.
* Maintain strong relationships with industry partners and respond proactively to disruptions such as natural disasters.
* Oversee data and office systems, ensuring alignment with legislation and governance frameworks.
You'll also demonstrate leadership competencies aligned with the Queensland Government Leadership Framework, including:
* Leading strategically
* Building enduring relationships
* Developing and mobilising talent
* Demonstrating sound governance
Mandatory Requirements
* Undertake criminal history check prior to appointment to the role.
* Current C class driver's licence.
* Willingness to undertake frequent intra-state travel.
* Availability to support emergency response efforts outside normal hours if required.
Please review the attached position description and applicant guide to understand the competencies required for this role.
If this sounds like you, we encourage you to apply today
Applications to remain current for 12 months.
Job Ad Reference: QLD/665522/25
Closing Date: Monday, 27 October 2025
Occupational group
Customer Service/Call centre