Job Description
We are seeking a highly skilled Senior Manager - Client Services to join our team. This role will involve building and cultivating relationships with key clients in the Public Sector, including growing existing contracts and client relationships, as well as selling new service offerings and solutions.
* Key Responsibilities:
* Develop and execute regional and/or account plans to drive business growth and success.
* Manage risks and issues related to customer accounts, ensuring strong governance is in place and working with Delivery leadership to resolve service delivery issues.
* Identify, pursue, and close opportunities within the Australian Commonwealth Government Sector in Canberra, utilizing your knowledge of the Federal Government environment and norms to identify and develop large opportunities.
* Analyze and manage relationships with stakeholders, clarifying mutual needs and commitments through consultation and consideration of impacts to all stakeholders.
* Conduct research and competitor analysis to define strategies that can help enable favorable outcomes.
* Review sales plans, pursuit plans, and business pipelines with Infosys leadership to ensure target achievement.
* Apply your expert knowledge of Federal Government contract processes and standards to understand the nuances of contracts and interdependencies to Federal Government and Infosys business drivers.
Required Skills and Qualifications
* Qualifications:
* A minimum of 14 years of experience in sales and business development, with at least 5 years of relevant experience within the Public Sector.
* A Bachelor's degree or equivalent, along with Global Delivery Model (offshoring) experience.
* Strong relationships and networks within the Government Sector, along with a good understanding of Federal Government specific business issues and drivers.
* Systems oversight and project management experience, especially related to Public Sector enterprise applications, systems integration, application development, and maintenance, or consulting.
* Hands-on experience with proposal creation and leading proposal presentations.
* Strong leadership, interpersonal, communication, and presentation skills.
* Australian citizenship is required due to the nature of the work.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply.