Debt Recovery Specialist
This is a temporary contract position with the opportunity to extend.
About the Role:
* Provide high-quality customer service and approach situations with empathy and resilience.
* Proactively support clients to recover debts.
* Apply legislative knowledge to make informed decisions.
* Educate customers of policies and repayment procedures.
* Handle questions and complaints, escalating when needed, and keep accurate records.
Key Requirements:
* Prior experience in sales, banking, debt recovery, or dispute resolution.
* Exceptional communication and negotiation skills, with experience managing complex or sensitive situations.
* Proficiency in computer systems.
* Strong interpersonal abilities, with a background in working collaboratively within a team.
* Experience in interpreting and applying relevant legislation and procedures to ensure compliance.
* Ability to build relationships and effectively engage with a diverse range of customers.
* A highly motivated individual, focused on achieving personal goals and actively supporting team success.
What We Offer:
* Competitive hourly rate.
* Comprehensive training programs to build your skills and advance your career.
* Enjoy employee benefits that support your work-life balance.
This role involves providing high-quality customer service and recovering debts. You will apply legislative knowledge to make informed decisions and educate customers about policies and repayment procedures. If you have prior experience in sales, banking, debt recovery, or dispute resolution, this could be an ideal opportunity for you to develop your skills and achieve personal goals.