Join the team at Westfield Sydney as a Valet Experience Supervisor, leading a premium front-of-house service.
You will drive high standards of personalised, skilled service—making sure every guest arrival and departure leaves a lasting impression, and foster relationship with customer and clients. This is a fast-paced, people-focused role where your leadership will shape team performance and elevate the overall customer experience.
Day-to-day, you will lead the day-to-day operations of our valet team, ensuring smooth, high-quality service delivery while supporting team performance and operational goals.
Key responsibilities include:
- Lead, support and roster the Valet team to deliver a seamless, premium guest experience.
- Monitor team performance and service standards, identifying opportunities for improvement and cost efficiencies.
- Support the Services Manager with people management, performance reviews, and development planning.
- Align team priorities to the Asset Business Plan and centre-wide objectives.
- Manage valet staffing and resourcing plans, including timesheets and shift coverage.
- Maintain strong relationships with Centre Management, Marketing, retailers, and customers.
- Provide hands-on support, including confidently driving all types of vehicles.
To be successful in this role, you will have:
- Team Leadership – Experience leading, coaching, and rostering frontline or customer service teams.
- Premium Customer Service – Proven ability to deliver high-quality, guest-focused service in a fast-paced or premium environment.
- Operational Oversight – Strong organisational skills with experience managing day-to-day operations, shift coverage, and compliance with procedures.
- Communication & Relationship Building – Confident communicator with the ability to engage customers, team members, and stakeholders.
- Driver Confidence & Licence – Valid driver’s licence with the ability to safely operate a range of vehicles as part of hands-on valet support.
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs.’ We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle.
We are an equal opportunities employer and welcome applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
#J-18808-Ljbffr
📌 Valet Supervisor
🏢 Scentre Group (Owner of Westfield destinations in Aus and NZ)
📍 City of Sydney