DXC Technology is a leading independent, end‐to‐end IT services company helping clients harness the power of innovation to thrive on change. With a global presence in 70 countries and a combined portfolio of nearly 6,000 private and public sector clients, DXC delivers powerful next‐generation IT services and solutions. DXC is recognized among the best corporate citizens globally.
Position Overview
The TechBar Analyst provides high‐quality, customer‐focused IT support within a modern workplace, acting as a key point of contact for end users. This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow‐based service management practices.
Key Responsibilities
* Deliver front‐line TechBar support with a strong customer service focus.
* Resolve incidents and service requests efficiently.
* Proactively assist users and identify improvement opportunities.
* Support devices, mobility, collaboration tools, and meeting room technologies.
* Assist with device setup, provisioning, and refresh activities.
* Manage tickets within ServiceNow ensuring accurate updates.
* Maintain high‐quality records and data integrity.
* Promote secure, modern workplace practices.
* Follow ServiceNow workflows and ITIL‐aligned processes.
* Collaborate with broader IT teams.
* Maintain a clean and professional TechBar environment.
Key Capabilities and Behaviours
* Proactive and solutions‐focused mindset.
* Strong customer service orientation.
* Positive energy and professional presence.
* Clear communication skills.
* Modern workplace awareness.
* Ownership and dependability.
* Team collaboration.
* Adaptability in fast‐paced environments.
Skills and Experience
* Experience in end‐user or TechBar support.
* Strong troubleshooting skills.
* Microsoft 365 and collaboration tools experience.
* ServiceNow or ITSM tool usage.
* Understanding of device lifecycle.
* Basic ITIL knowledge.
* Customer service experience.
Performance Outcomes
Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes.
Equal Opportunity Employer & Accommodation Policy
DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate diversity and recognise that unique contributions give us an edge. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy, and we are committed to providing reasonable accommodation for individuals with physical and mental disabilities. Our work model prioritises in‐person collaboration while offering flexibility to support wellbeing, productivity, and individual work styles.
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