Our company, part of the Dulux Group, has 75 years of quality and innovation. We have a wide range of products sold through trade and retail channels, with recent global expansion. Our success is built on people. If you seek a fast-paced environment where you can produce meaningful work with great colleagues, read on.
Your Role
The Help & Advice Consultant provides excellent customer service to internal and external customers. This role involves efficiently processing claims and enquiries via phone calls, emails, Live Chat, and social media. The consultant will engage with consumers at different points in their journey to create an emotional connection with Selleys brands, ultimately driving sales and brand loyalty.
* Identify and drive improvements related to complaints and capture data from interactions to share insights with the broader business
* Ensure compliance with safety and sustainability policies and procedures, contributing to a safe and motivated team environment
* Follow through on customer and consumer queries to satisfactory conclusions, adhering to KPIs for complaints management and accurately recording feedback
* Provide support for Sales and Marketing Teams at expos, events, and in-store as required
* Self-manage workflow and time management, ensuring uninterrupted quality of advice and services across all channels
This is a real consumer-focused role, so to succeed, you'll need to be service-oriented and confident when dealing with varying enquiries.
About Us
We foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing and prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.