Service Operations Manager
The Service Operations Manager plays a pivotal role in leading and developing the aged care workforce and rostering team to ensure seamless scheduling compliance with the SCHADS Award. This position is crucial in delivering high-quality services that meet client needs, while also providing leadership to other teams.
* Key Responsibilities:
* Lead support and develop a multidisciplinary team to deliver exceptional service quality.
* Oversee rostering coordination to ensure efficient allocation of workers, balancing participant needs, contractual obligations, staff preferences, and availability.
* Maintain a deep understanding of the SCHADS Award to ensure compliance across workforce practices.
Leadership Experience
To be successful in this role, applicants should possess:
* Leadership experience in workforce rostering or service delivery roles within aged care community services or related sectors.
* A thorough knowledge of the Social Community Home Care and Disability (SCHCADS) Award and ability to apply it to workforce management and rostering.
* Experience in logistics rostering systems or workforce planning, balancing operational efficiency with staff and participant needs.
* Ability to lead, develop, and motivate staff and volunteers to achieve high performance.