About the RoleThe Graduate IT Systems Analyst (full-time based in Wagga Wagga) is a multi-disciplined role that encompasses elements of Help Desk, Software Support, End-User Documentation and Training, and Project Management. The Graduate IT Systems Analyst will assist the IT Team to support and enhance existing systems and processes across the business, and develop and implement new products, offerings, and innovations.Key ResponsibilitiesProvide process, system, and software support to individuals and/or user groupsUtilise the help desk system to track and resolve all IT-related requests, incidents, and problemsProduce high-quality documents, manuals, and communications relevant to systems, projects, and business activities as requiredWork closely with business users to analyze their existing work practices through systematic process mapping, identify solutions to business needs, and find opportunities for system and process improvementAssist with the development of high-quality functional specifications for new system features and process improvementsDevelop and execute test plans and scenarios for projects, enhancements, and software upgradesManage the post-implementation support framework for end users and provide a high level of supportKey AttributesA degree in Information Technology, Computer Science, or a related field1 year of experience in a similar IT role is desirableBasic knowledge of Microsoft 365, MySQL, and SQL ServerDemonstrate initiative and goal-oriented skillsExcellent communication skills, strong time management skills, and attention to detailStrong problem-solving skills and analytical thinking, with the ability to analyze user requirements, identify root causes of issues, and propose effective solutionsStrategic thinking combined with a decisive nature, capable of delivering quick solutionsCustomer service focus with highly developed communication and interpersonal skillsFlexibility to work independently or in teams as requiredHow to ApplyPlease apply via SEEK, submitting your resume along with a cover letter addressing the criteria.Additional InformationTo enhance your profile and receive insights, sign in and update your profile.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you have customer service experience?Do you have technical support experience?How many years' experience do you have as an IT Systems Analyst?Do you have a current Working With Children (WWC) Check?What is your expected annual salary?How much notice are you required to give your current employer?Are you willing to relocate for this role?
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